How to send a shipment without an agreement with DHL and without signing in
You can generate a tracking number and an order (requesting a courier) without a signed agreement with DHL eCommerce. For this purpose, you can create an account at www.dhl24.com.pl and then select Ship Parcel without Agreement. Registering an account and signing in is not necessary in order to use the Ship Parcel without Agreement tab, however in this case the user will not have access to the shipment history, among other features. You can pay for your parcel to the courier or by choosing one of the available online payments. If the shipment parameters exceed the offer available under the Ship Parcel without Agreement panel, the shipment can only be created from the signed in user level. ** Internet payments for shipments are processed via the Przelewy 24 system - https://www.przelewy24.pl/. Any problems with performing the transfer, card processing or transfer confirmation should be reported to: https://www.przelewy24.pl/kontakt. After each correctly executed payment you will receive a prepared label on the indicated e-mail address. In the case of an unclaimed/cancelled shipment, etc., the payment is automatically returned to the customer account within 3 business days.
What is the difference between the Pallet Price List and DHL Parcel Max (customer with an agreement)?
If your agreement has a provision about the preferential Pallet Price List, please pay attention to the pricing and the following rules before you save your shipment. Alternatively, set it as a fixed template.
DHL PARCEL MAX: applies to all shipments from 31.5 kg to 1000 kg regardless of dimensions;
DHL PARCEL MAX - Pallet Price List: applies only to shipments with a pallet base from 120 cm x 80cm and requires an additional provision in the agreement with DHL Parcel;
Where can I find the history of orders and created shipments?
All shipments appear in the My Parcels tab. Here, you will find information whether a courier has been ordered for the parcel (you can also book a courier, e.g., by checking multiple checkboxes and clicking Order a Courier Collection). If a consignment note number has already been assigned, clicking on the shipment number will display its details and additional information related to parcel tracking. Under Options you can also download a label (more about label types at www.dhl24.com.pl/blp), delete it, copy or cancel the order and download a scan after its delivery.** The tab displays from 10 to 100 shipments per page and archives the last 1000 shipments created.
How to send a shipment in Poland?
To send a parcel, after signing in to the DHL24 application, select the “New Shipment” option from the left main menu. Next, please complete the form regarding the shipment. 1. Specify whether you intend to create a new shipment from scratch, use a template or select “Copy Other” to duplicate address details from a shipment you have shipped before. This also applies to return shipments. 2. Specify whether you are the sender or the recipient of the ordered shipment. 3. State who covers the shipping fees. 4. Select a shipping date. 5. Complete the delivery address. 6. Or enter a collection address (with the following configuration: Ordering party: Recipient or Third Party). 7. You can select a customer address form the address book or complete it in manually. 8. Always indicate whether the recipient is a private person or a company. 9. If you want to automatically add the address you have just entered to the address book, select “Add to Address Book”. 1. Select the shipment type, weight, dimensions and quantity. 2. If necessary, add another new parcel by clicking “+ Add” or remove it by clicking “- Remove”. 3. Enter the content of the shipment. 4. Choose the type of shipping service you need. 5. Indicate any additional services. 6. Once you have submitted the information about your shipment, the DHL24 system will calculate its price. 7. In the lower part of the form you can save the template, delete all entered information, book a courier for the generated shipment, save the shipment with or without a printout of the label. When you click on a button, a window will appear with a choice whether to send the parcel in a Parcelshop. After clicking “No, thank you”, the application will save the consignment note and allow you to choose a time for courier collection.
How to create a parcel to be shipped at a DHL BOX 24/7/DHL POP (Service Point)
In this case, we proceed exactly the same way as in “How to send a shipment in Poland?”. The only difference is that you do not book a courier. When saving the shipment, you should therefore, for example, select Print and Save. After downloading and printing a label, stick it on the parcel and drop it off at any of the nearest Parcelshop points. A map of the Parcelshop points is available at: https://parcelshop.dhl.pl/mapa
How to create an international shipment?
To create an international shipment it is required to either have an account in the DHL24 application that is linked to an active and confirmed customer number (SAP) or use the link https://dhl24.com.pl/paczka.html, for customers without an agreement. 1. To create an international shipment, users who have an agreement with DHL eCommerce parcel should sign in and open the shipment creation form by selecting “+ New Parcel“. 2. Now, above the recipient details, select a country of delivery from the top drop-down list. If you want your parcel to be delivered to a ServicePoint or a Locker (when available), tick the appropriate box and select the point on the map. If your account has a customer number (SAP) assigned to it in the DHL24 application, but there are no countries other than Poland in the drop-down list above the recipient details, please report to a DHL account manager (in may be related to changes in your agreement or overdue payments).
How to create a shipment with Allegro in DHL24?
If you added the Courier or DHL Courier delivery option in Allegro, and a buyer selected it as the form of delivery, you can import your auction automatically to the DHL24 portal. To do that, create a new account and sign in to our website. While signed in to DHL24, select the Allegro tab and log in with your login and password to this auction platform. Upon clicking on the Update Transactions button, transactions will automatically appear in DHL24. For a large number of auctions, you can use filtering by date range. When you click on Create, the application will automatically import and complete all the data. Printing out multiple transactions together (Batch Printing button) requires a pre-set Allegro Template (described under Account Management / My Requests / Change Data). Removing a created shipment from the “My Shipments” tab will result in the transaction reappearing in the Allegro tab.
How to generate an order or book a courier for a generated shipment number?
In order to generate a collection order, at the step of completing the shipment adding form, click “Book a Courier”. Alternatively, you can generate a collection order for already created shipments (also for multiple shipments at once) under My Parcels. To do this, select the desired parcels (boxes on the left side, next to the shipment number) and click on “Book a Courier” , the red button at the bottom of the screen.
How to create a shipment as a third party?
The third party option intended for shipments for which you act solely as the payer. The address assigned to a given DHL24 account is not the place of shipment collection or delivery. This option is available on accounts linked to a customer number (SAP) for which a request under My Requests has been submitted and executed. In order to create a shipment as the third party payer, in the “Shipment” section (shipment creation form) select Ordering/Billed Party: Third Party”. You will then be able to complete domestic address details of both the sender and the recipient.
How to generate a shipment confirmation for many parcels?
From the menu, select Shipment Confirmation. Then indicate DATE and optionally print type, click the Generate Report button. When a list of shipments appears, press GENERATE and print a ready PDF file. If you wish to separate shipments on the summary report by their type, use the following print types:
ONLY EX – selects parcels up to 31.5 kg
ONLY PREMIUM – selects Premium parcels
ONLY DR – selects parcels from 31.5 kg to 1000 kg
ONLY INTERNATIONAL – selects only international parcels
ONLY PARCELSHOP – selects parcels to be delivered to DHL Parcel partner points.
To see the results on your PCP summary report, download and/or print all labels for the current day. ** Please note that the date of the summary report must be the same as the date of the labels, for which it is generated.
How do I save a shipment without booking a courier (drop-off at a collection point)?
When creating a new shipment and completing all the necessary data, select Save and Print Later – this will place the shipment in the My Parcels tab. There, you can download the created PDF label from the Options tab or, for example, send it by e-mail. The Print and Save button will immediately generate a label and allow you to print it instantly. You can then apply the label on the parcel and drop it off at your nearest DHL BOX 24/7/DHL POP.
Definition of cash shipments is available only on the website DHLForYou. Do you wish to continue?
1. Specify whether you intend to create a new shipment from scratch, use a template or select “Copy Other” to duplicate address details from a shipment you have shipped before. This also applies to return shipments. 2. Specify whether you are the sender or the recipient of the ordered shipment. 3. State who covers the shipping fees. 4. Select a shipping date. 5. Complete the delivery address. 6. Or enter a collection address (with the following configuration: Ordering party: Recipient or Third Party). 7. You can select a customer address form the address book or complete it in manually. 8. Always indicate whether the recipient is a private person or a company. 9. If you want to automatically add the address you have just entered to the address book, select “Add to Address Book”. 
1. Select the shipment type, weight, dimensions and quantity. 2. If necessary, add another new parcel by clicking “+ Add” or remove it by clicking “- Remove”. 3. Enter the content of the shipment. 4. Choose the type of shipping service you need. 5. Indicate any additional services. 6. Once you have submitted the information about your shipment, the DHL24 system will calculate its price. 7. In the lower part of the form you can save the template, delete all entered information, book a courier for the generated shipment, save the shipment with or without a printout of the label. When you click on a button, a window will appear with a choice whether to send the parcel in a Parcelshop. After clicking “No, thank you”, the application will save the consignment note and allow you to choose a time for courier collection.
If your account has a customer number (SAP) assigned to it in the DHL24 application, but there are no countries other than Poland in the drop-down list above the recipient details, please report to a DHL account manager (in may be related to changes in your agreement or overdue payments).
