Return parcel
without printing
the label
You no longer need to print a label to send a return from DHL!
Download the parcel number
from the store website
or generate it in the DHL tool
Write the parcel number
on the box
Ship your PARCEL
at DHL POP BOX,
DHL POP point
or DHL Courier
Download the parcel number
from the store website
or generate it in the DHL tool
Write the parcel number
on the box
Ship your PARCEL
at DHL POP BOX,
DHL POP point
or DHL Courier
Go to the online store
You should receive the return parcel number directly from the e-commerce form or generate it yourself in the DHL tool.
Write the parcel number
on the box
Remember to make the number clear and easy to read.
Write the parcel number
on the box
Remember to make the number clear and easy to read.
Send a parcel
without a label
DHL POP BOX - by entering the parcel number on the screen of the locker.
DHL POP point - by giving the number of the parcel to the employee of the DHL POP
DHL CURIER - by handing over the signed parcel to the courier.
FAQ
How to return a parcel?
Read the return instructions on the e-shop website. You will receive a parcel number after completing the return form on the e-shop website or generate it yourself in the DHL tool. Write the parcel number on the box or print a label. Ship the parcel at DHL BOX 24/7, DHL POP point or DHL courier.
How to pack the parcel properly?
In order to avoid damage during transport, secure your shipment in the proper way!
1. Packaging protects your shipment
- Use good quality corrugated cardboard boxes for shipping.
- For delicate or heavy items we recommend double packing.
- Avoid used cartons that could lose their stiffness.
- Completely fill the inside of the box, for example with bubble wrap or crushed paper.
- Incomplete cartons may collapse, and overflowed ones may burst. Therefore, choose the packaging suitable for the size of the shipment.
- When you send multiple items, wrap them separately and use the compartments. This prevents the contents from moving during transport, which can cause damage on both package and goods.
- Secure the cardboard with a good quality tape - so the packaging will be less likely to be damaged or destroyed.
2. Write with a marker or pen the parcel number on the box or place the shipping label on the top surface of the carton - this will help us in keeping the shipment in a fixed position during transportation. If you use the original packaging, remove old labels before sticking a return label.
How to return a parcel with goods purchased in Poland?
If the seller (recipient of the return) decides to give you a package number or a return label, you can return the products purchased in Poland free of charge via DHL eCommerce.
In such situation you will receive a return manual from the seller. It can provide the return parcel number or return label in one of the following ways:
- the return parcel number will be made available after filling out the form in the online store
- label already printed and added to the shipment with the product
- label e-mailed in PDF format
- label generated via the online form, link sent to the customer
There are several options for printing a return label. They depend on seller’s choice:
- printing by customer before the shipment
- by DHL - you order a courier or send in DHL BOX 24/7 / DHL POP and the label is printed at the DHL terminal
Seller chooses the form of return of his products. Following return forms are available:
- at DHL BOX 24/7
- at DHL POP points - their current list is available on our website.
- via DHL courier.
Where do I find the shipment number to return goods purchased in Poland?
The seller can provide the return parcel number after filling out the form in the online store. The return parcel number is also available on the label (shipping document).
Seller may provide a return label in the following ways:
- label already printed and added to the shipment with the product
- label e-mailed in PDF format
- label generated via the online form, hyperlink sent to the customer
Instruction for making a return is given by the seller, if he provides this service.
Where can I return products purchased in Poland?
If the seller decides to give you a parcel number or a return label, you can return the products purchased in Poland free of charge via DHL eCommerce.
Seller choses the form of returns in Poland. The following send-off forms are available:
- at DHL BOX 24/7
- at DHL POP points - current list is available on our website,
- via DHL courier.
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