In order to avoid damage during transport, secure your shipment in the proper way!

1. Packaging protects your shipment

•     Use good quality corrugated cardboard boxes for shipping.
•     For delicate or heavy items we recommend double packing.
•     Avoid used cartons that could lose their stiffness.
•     Completely fill the inside of the box, for example with bubble wrap or crushed paper.
•     Incomplete cartons may collapse, and overflowed ones may burst. Therefore, choose the packaging suitable for the size of the shipment.
•     When you send multiple items, wrap them separately and use the compartments. This prevents the contents from moving during transport, which can cause damage on both package and goods.
•     Secure the cardboard with a good quality tape - so the packaging will be less likely to be damaged or destroyed.

2. Write with a marker or pen the parcel number on the box or place the shipping label on the top surface of the carton - this will help us in keeping the shipment in a fixed position during transportation. If you use the original packaging, remove old labels before sticking a return label.

If the seller (recipient of the return) decides to give you a package number or a return label, you can return the products purchased in Poland free of charge via DHL eCommerce.

In such situation you will receive a return manual from the seller. It can provide the return parcel number or return label in one of the following ways:

• the return parcel number will be made available after filling out the form in the online store
• label already printed and added to the shipment with the product
• label e-mailed in PDF format
• label generated via the online form, link sent to the customer

There are several options for printing a return label. They depend on seller’s choice:

• printing by customer before the shipment
• by DHL - you order a courier or send in DHL BOX 24/7 / DHL POP and the label is printed at the DHL terminal

Seller chooses the form of return of his products. Following return forms are available:

• at DHL BOX 24/7
• at DHL POP points - their current list is available on our website.
• via DHL courier.

The seller can provide the return parcel number after filling out the form in the online store. The return parcel number is also available on the label (shipping document).

Seller may provide a return label in the following ways:

•     label already printed and added to the shipment with the product
•     label e-mailed in PDF format
•     label generated via the online form, hyperlink sent to the customer

Instruction for making a return is given by the seller, if he provides this service.

If the seller decides to give you a parcel number or a return label, you can return the products purchased in Poland free of charge via DHL eCommerce.

Seller choses the form of returns in Poland. The following send-off forms are available:

• at DHL BOX 24/7
• at DHL POP points - current list is available on our website,
• via DHL courier.

First of all, check how this seller handles returns.
If the seller decides to give you a parcel number or a return label, you can return the products purchased in Poland free of charge via DHL eCommerce.
If the seller does not provide a free refund, you can ship the return at your own expense via our website.

If the seller decides to give you a return label, you can return the goods purchased in Poland free of charge via DHL eCommerce.

If seller does not provide a free return, you can make a return at your own expense, via our website.

You can return the goods when you have made a purchase with the trader (seller is a company and the buyer is a private person):

• at distance (eg over the internet, over the phone, e-mail order);

• outside the business premises (for example, a salesman came to your house, met you in town, made a presentation to friends).

You have 14 calendar days to cancel  the contract, counting from from the receipt of the goods (eg. parcel delivery via courier). Within these 14 days we must submit or send a withdrawal from the agreement statement (calculated from the date of issuing).

Good practices for return of goods:

• When returning items to an e-store, make sure product is in very good condition, so the seller will be able to resell the product without lowering the price.

• Check product the same way as you do in a stationary store.

For example, when you buy a vacuum cleaner, you can take it out of the package, check its functions, see if it works. However, you can not vacuum the apartment.

When you buy shoes you can try them, go round your room, but you can’t  put them and go to the party.

• Do not damage or destroy packaging - it may be useful for return and re-sale.

• Return the item in unused state.

If the seller decides to give you a parcel number or a return label, you can return the goods purchased in Poland free of charge via DHL eCommerce. The date until you can make a return can is specified on the label.

If seller does not provide a free return, you can make a return at your own expense, via our website.

Once you have decided to return the goods purchased in Poland, you can follow the shipping route on our website.

If the seller decides to give you a return label, you can return products purchased abroad free of charge via DHL eCommerce. In this situation, you will receive a return manual from the seller.

In such situation you will receive a return manual from the seller. It can provide the return parcel number or return label in one of the following ways:

• the return parcel number will be made available after filling out the form in the online store
• label already printed and added to the shipment with the product
• label e-mailed in PDF format
• label generated via the online form, link sent to the customer

There are several options for printing a return label. They depend on seller’s choice:

• printing by customer before the shipment
• by DHL - you order a courier or send in DHL BOX 24/7 / DHL POP and the label is printed at the DHL terminal

Seller chooses the form of return of his products. Following return forms are available:

• at DHL BOX 24/7
• at DHL POP points - their current list is available on our website.
• via DHL Parcel’s courier.

If seller does not provide a free return, you can ship a return parcel at your own expense to 28 European countries via DHL eCommerce.