From the menu, select the Instructions and Claims tab. Access to this tab requires a user account on the website. Here, you can report any changes in delivery, register issues or complaints. This is also the place for issues such as invoice corrections or damage claims. Please note that request history is only available to registered users. All necessary shipment and request numbers, etc., can be found in My Parcels. ** If the Claims / Instructions tab is not displayed, please disable all adblocking plugins on our portal.

If you have an agreement with DHL eCommerce, necessary supplies can be ordered as follows: From the main menu select the Tools › Consumables tab and complete the required data available in the forms.

If you have already received a DHL label, stick it on your parcel and choose one of our new return options: Send your parcel to one of over 9000 DHL BOX 24/7/DHL POP return points. Check https://parcelshop.dhl.pl/mapa?type=fm to find the nearest point in your area. Alternatively: Book a DHL courier to collect your parcel directly on the DHL website https://dhl24.com.pl/zwroty/. On the website, please do the following: a. Enter the 11-digit shipment number from your DHL return label into the mandatory field and click “Return Parcel” b. Select “Courier Collection” c. Check your address details and make any necessary corrections. You can also click “Change” to enter your e-mail address and telephone number. d. Indicate the date and time of the pickup and click “Return Parcel”. Please note that only one label should be placed on a parcel. After booking a courier collection, you will receive an e-mail at the provided address (unless the address is not correct or your e-mail application directed it to the spam folder). This confirms that the collection date has been successfully booked. In case of problems with booking a courier, please contact DHL Parcel Customer Service Team. Do you need a DHL label? Generate a new return label anytime via the courier company DHL Polska. You can do it using the link provided by the seller or in your user account in the shop, e.g. on the Zalando website under “My Returns”. Click on “Generate Return Label”, download the PDF file and print it. ** Note: It is not possible to return a parcel at a DHL Parcelshop delivery point or by a DHL courier with a used label or a label issued by another company. Don’t stick several labels on one parcel.